Our Returns, Refunds & Complaints Policy
Fresh Flowers Guarantee in Highbury
At Highbury Florist, we take great pride in delivering only the freshest flowers to our customers across Highbury and its neighbouring areas. Our commitment as your trusted local florist means every bouquet or arrangement leaving our doors is selected for quality and longevity. We guarantee that your flowers will arrive vibrant and fresh, ensuring joy and satisfaction for every occasion.
Damaged-On-Arrival Policy
We understand how important it is for your flowers to arrive looking beautiful and intact. In the rare event that your order is damaged on arrival, please notify us as soon as possible after delivery. Providing a clear photo of the issue within 24 hours of receipt will help us resolve your concern quickly. Your satisfaction is our priority, and we are dedicated to making things right.
Freshness Window & Responsibility
Highbury Florist guarantees the freshness of our flowers for a minimum of five days from delivery, provided they are cared for according to the recommended guidelines included with your arrangement. Please keep in mind that certain delicate blooms may have a naturally shorter lifespan, but we will always advise if this applies to your order. Should you encounter any concerns within this freshness window, let us know promptly. We take each query on a case-by-case basis and strive to offer solutions that reflect our commitment to quality.
Refunds and Replacement Options
Your happiness with our service is central to what we do. In cases where flowers are damaged on arrival, wilt prematurely, or do not meet our fresh flowers guarantee, we will gladly offer either a full or partial refund, or a replacement bouquet—whichever you prefer. Let us know your situation and choice, and we will arrange a seamless resolution for you. Please remember that our refund and replacement policy applies only within five days of delivery, as long as care instructions have been followed.
Making a Complaint
We sincerely hope you are delighted with every order, but if you have any grievances or feel dissatisfied with your experience, we welcome your feedback. Our complaints process is straightforward:
- Contact us as soon as possible, detailing the issue and including photographs if appropriate.
- Our team will acknowledge your complaint within one working day and begin investigating immediately.
- We aim to resolve all complaints within five working days, keeping you updated at every step until closure.
Your comments help us improve and ensure we continue to be Highbury's most trusted florist.
Proudly Serving Highbury Households and Businesses
Highbury Florist has a long-standing reputation for exceptional service and stunning floral gifts throughout the local community. Whether you are ordering for home, a workplace, an event, or a gift, you can rely on us for quality, care, and a dedicated after-sales service. Thank you for choosing your local Highbury florist—we appreciate your trust and support, and look forward to delighting you with every delivery.
